Yahoo Trying To Improve Customer Service
If you read any of the blogs or forums about Yahoo paid search, you will easily find customer service complaints. I have definitely had my share as well.
However, I have noticed a significant improvement lately.
1. When adding terms to Yahoo, they are getting added in less than 48 hours. It was only a couple of months ago where I would not expect the terms to be added for 5 to 7 business days.
2. Once the terms are approved I am receiving immediate emails that the keywords are now live.
3. After a few submissions I received an email survey from Yahoo. They wanted to know my comments regarding the submission process and any suggestions on how to improve (email is below).
I think Yahoo is finally learning that they MUST take care of their customers to stay in business. I hope this emphasis on customer service continues throughout the interface changes that should take place in the next few months.
Email Received by Yahoo:
Thank you for your search listing request recently submitted to Yahoo! Search Marketing for review. We want to make sure we’re providing the best service possible and would appreciate your feedback on Yahoo! Search Marketing’s review process. Your feedback is extremely important to us and your answers will be kept confidential.Please give us your thoughts about your recent interaction with Yahoo! Search Marketing by clicking on the following web link: Removed My Survey Link.
Your insights will provide valuable feedback on the effectiveness of Yahoo! Search Marketing’s guidelines and search listing review process. We look forward to receiving your response. Thank you for your time, and most importantly, thank you for your business.
However, I have noticed a significant improvement lately.
1. When adding terms to Yahoo, they are getting added in less than 48 hours. It was only a couple of months ago where I would not expect the terms to be added for 5 to 7 business days.
2. Once the terms are approved I am receiving immediate emails that the keywords are now live.
3. After a few submissions I received an email survey from Yahoo. They wanted to know my comments regarding the submission process and any suggestions on how to improve (email is below).
I think Yahoo is finally learning that they MUST take care of their customers to stay in business. I hope this emphasis on customer service continues throughout the interface changes that should take place in the next few months.
Email Received by Yahoo:
Thank you for your search listing request recently submitted to Yahoo! Search Marketing for review. We want to make sure we’re providing the best service possible and would appreciate your feedback on Yahoo! Search Marketing’s review process. Your feedback is extremely important to us and your answers will be kept confidential.Please give us your thoughts about your recent interaction with Yahoo! Search Marketing by clicking on the following web link: Removed My Survey Link.
Your insights will provide valuable feedback on the effectiveness of Yahoo! Search Marketing’s guidelines and search listing review process. We look forward to receiving your response. Thank you for your time, and most importantly, thank you for your business.
